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Case Study: Patient Recruitment

Enhancing Accessibility: Contact Design’s Approach to Recruiting

Digital accessibility is increasingly important in ensuring equal access to information and services for individuals with disabilities. To conduct an effective accessibility study, it is crucial to recruit a diverse group of participants who can provide valuable insights into the usability and effectiveness of accessibility features.

The Ask

Our Challenge

Our Challenge

Contact Design was tasked with assembling a pool of participants for accessibility panels. The panels aimed to evaluate the usability and effectiveness of digital accessibility features for individuals who are Blind or have low vision, have upper-body mobility impairments, are Deaf or hard of hearing, and/or have cognitive impairments. 

Our Challenge

Our Challenge

Our Challenge

In our experience working alongside advocacy organizations is invaluable in trust-building and accessing underrepresented demographics, the drawback is that it can be time-consuming. In order to increase our efficacy, we diversify our outreach strategies.

The Outcome

Our Challenge

The Outcome

Our multifaceted approach to outreach allows us to circumvent common stumbling blocks and we successfully recruited over 700 individuals representing a mix of demographics, including age, gender, race, and disability status. Our customized outreach efforts improve response rates and timeliness and increase the representation of minority groups and difficult-to-reach populations.. 

The Process

1. Outreach to Disability Advocacy Organizations:

1. Outreach to Disability Advocacy Organizations:

1. Outreach to Disability Advocacy Organizations:

Contact Design reached out to local and national disability advocacy organizations to solicit participants. These organizations proved to be invaluable resources for connecting with individuals who could provide firsthand perspectives on accessibility challenges. We offered the organizations donations for their time and efforts.  

2. Social Media Campaigns:

1. Outreach to Disability Advocacy Organizations:

1. Outreach to Disability Advocacy Organizations:

Leveraging social media platforms, we launched targeted advertising campaigns to reach potential participants. These campaigns utilized keywords related to accessibility and disability advocacy to attract individuals interested in contributing to the study.

3. Database outreach:

1. Outreach to Disability Advocacy Organizations:

3. Database outreach:

Contact Design also utilizes it's own database to reach out to individuals who may qualify for these panels.  

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